![]() Online Remote Access: Online remote access is accomplished via the cloud and can be used to connect to nearly any platform or device, including mobile devices.While online remote access and remote desktop have quite a few things in common-most obviously, they’re both designed to streamline remote IT support-there are several distinct differences between the two. System administrators and support technicians rely on remote access software to troubleshoot end-user issues, helping them address these issues as easily as if they were in the same office. IT Troubleshooting: Today’s global workforces call for remote IT support to be delivered anywhere, at any time.Cloud-based remote access platforms allow employees to access files, folders, and even their entire desktop from afar and keep employee productivity high. Individual: Individual employees are increasingly seeking remote access to their desktop computers while on the road. ![]() For instance, employees who use screen-sharing during a training demonstration or video conferencing for a meeting are leveraging remote access tools.
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